EXTERNAL CLASS ADVISOR

Description

**JOB SUMMARY:** The External Advisor is responsible for representing the company to graduating classes. Conducts on-site visits, meetings, and follow-ups, strengthening customer relationships. Works to maintain class satisfaction, ensures adherence to schedules, and directly contributes to class loyalty toward the Group. **KEY RESPONSIBILITIES:** * Conduct on-site visits to classes for follow-up and alignment of process stages. * Ensure timely responses to commission groups within a maximum of 24 hours, providing information, clarifying doubts, and reinforcing relationships. * Represent the company at events, meetings, and external gatherings, maintaining institutional image. * Monitor adherence to pre\-event and official event schedules with classes. * Collect information and requests from graduates and relay them to the internal team. * Monitor class satisfaction, proposing solutions to ensure service quality. * Support decision-making regarding suppliers and budgets in collaboration with clients and consultants. * Identify opportunities for improvement and new class needs. * Ensure contractual commitments are fulfilled as agreed. * Collaborate with other company departments to guarantee efficient event delivery. **REQUIREMENTS:** * Completed high school education * Prior experience in customer service, events, commercial representation, or client relationship management. * Experience in graduation ceremonies, social events, or corporate events is desirable. **ADDITIONAL INFORMATION:** * Working hours: 08:00 to 18:00 (Mon to Thu), 08:00 to 17:00 (Fri).