OPERATIONAL SUPERVISOR

Description

Job Summary: Manage and coordinate service operations, supervise teams, ensure compliance with regulations, and optimize processes to achieve customer satisfaction. Key Highlights: 1. Coordination and scheduling of activities at service stations 2. Team and operational process management 3. Continuous improvement and service quality ### **JOB DESCRIPTION** Plan and coordinate activities carried out at service stations; Schedule coverage for absences and leave periods; Assist in managing team vacations within your area of responsibility; Oversee hiring and termination processes for contract employees; Plan operations for contract implementation and demobilization; Maintain and update daily employee movement spreadsheets; Conduct periodic inspections at workstations, evaluating appearance, performance, and regulatory compliance; Continuously assess employee profiles and performance; Monitor reserve staff and employees on vacation; Apply and suggest disciplinary measures when necessary; Verify and control the need for uniforms and materials; Suggest improvements to operational processes and procedures; Train teams on regulations, procedures, and SOPs (Standard Operating Procedures); Conduct periodic visits to strategic clients; Maintain active contact with clients for alignment and service follow-up; Prepare and analyze operational and incident reports; Ensure necessary resources are available for activity execution; Propose continuous improvement and service quality initiatives; Promote corrective and preventive training; Support emergency replacement of staff (e.g., doormen, ASGs...); Perform other duties inherent to the position as required. ### **JOB REQUIREMENTS** Completed high school education (college degree in Administration, Private Security Management, or related fields is desirable); Mandatory prior experience in condominium supervision; Knowledge of administrative and operational routines; Proficiency in shift scheduling and conflict management; Basic/intermediate computer skills (Excel, reporting, spreadsheets); Driver's license category B (desirable); Strong interpersonal communication skills and professional demeanor. ### **BENEFITS** Transportation Meals Dental Plan Monday to Friday \| 6x2 \- 7:00 AM to 5:00 PM ### **ADDITIONAL INFORMATION** **Employment Type:** CLT