Senior IT Analyst

Description

Job Summary: Lead the development and maintenance of critical customer service systems, design scalable architectures, and manage complex integrations within the banking ecosystem. Key Highlights: 1. Leadership in the development and maintenance of critical systems 2. Design of scalable architectures for high-volume workloads 3. Mentoring developers and supporting technological decision-making Main Responsibilities: Lead the development, maintenance, and evolution of critical customer service systems (CRM, dialers, IVR, and API integrations). Design scalable architectures capable of supporting high call and transaction volumes simultaneously while ensuring low latency. Manage complex integrations between Call Center systems and the bank's ecosystem (mainframes, banking APIs, web services). Ensure all data flows comply with LGPD and banking industry security standards (encryption, tokens, logging). Identify and resolve bottlenecks in mission-critical systems to prevent outages impacting operations. Act as a mentor for mid-level and junior developers and support coordination in technological decision-making. Required Qualifications: Proven track record in system analysis and development within highly complex environments. Proficiency in languages such as Java, .NET, or Python, and experience with microservices architecture. Advanced knowledge of SQL Server, Oracle, or NoSQL databases, with emphasis on performance at scale. Experience with REST/SOAP APIs and integration middleware. Hands-on experience with CI/CD pipelines, Docker, and Kubernetes. Strong logical reasoning, resilience in handling critical incidents, and business-oriented mindset focused on customer experience. Desirable Differentiators: Prior experience in Call Center/Telemarketing operations. Technical knowledge of telephony tools (Avaya, Genesys, or similar). Cloud certifications (AWS, Azure, or Google Cloud). Postgraduate degree in Software Engineering, IT Management, or related fields. Minimum Education: Bachelor's Degree * Transportation Allowance * Meal Allowance * Life Insurance * Medical Assistance * Dental Assistance * Career Development Plan * Birthday Leave