Operations Supervisor

Description

Job Summary: We are seeking a qualified Operations Supervisor to lead a team, ensuring service excellence and customer satisfaction. Key Highlights: 1. Team leadership and supervision to ensure service excellence. 2. Strategic planning and decision-making within the area of expertise. 3. Promotion of professional development and continuous process improvement. We are looking for a highly qualified and experienced professional to assume the position of **Operations Supervisor** in our organization. The selected candidate will play a critical role in leading and supervising a team of employees, ensuring service excellence and our customers' satisfaction. Key Responsibilities: * Plan, organize, and supervise the team’s daily service activities, ensuring achievement of established goals and deadlines; * Lead, motivate, and guide the team, promoting professional development and continuous process improvement; * Serve as the communication link between the team and management, reporting activity progress and proposing solutions to potential issues; * Monitor and evaluate team performance, implementing corrective and improvement actions when necessary; * Ensure compliance with internal standards, policies, and procedures, safeguarding service quality; * Actively participate in strategic planning and decision-making related to the area of expertise. Requirements: Requirements: * Completed undergraduate degree, preferably in Engineering or related fields; * Technical knowledge in building maintenance. * Solid expertise in process management, team leadership, and customer service; * Excellent communication, negotiation, and problem-solving skills; Benefits Benefits: * Market-competitive salary commensurate with the candidate’s experience; * Health and dental insurance; * Life insurance; * Meal allowance/food voucher; * Totalpass;