Store Manager

Description

Job Summary: We are seeking a Store Manager to lead the team and delight customers, transforming retail relationships and building purposeful, lasting connections. Key Highlights: 1. Lead the team in a new retail relationship model. 2. Build lasting relationships with customers and team members. 3. Deliver impeccable service in the Zerezes style. **Zerezes was born from design, from our attentive gaze toward people, and from the desire to redesign what doesn’t work.** We believe eyeglasses are a tool for expressing personal style and personality—but we know that’s not how people perceive them; instead, they see eyeglasses as functional and unattractive items. We want to transform how people buy and relate to prescription eyewear, because by doing so, we improve not only how they see themselves, but also how they relate to the world. We are looking for a **Store Manager** to lead our new store located in **Salvador, Bahia**, who believes it’s possible to delight and build lasting relationships with both our teams and customers. We seek professionals eager to work in a new retail relationship model—one that moves beyond sales-for-sales’-sake, and instead believes it’s possible to redesign workplace relationships between people and companies. **Our Store Managers are responsible for:** * Delivering results, commitment, process control, and impeccable Zerezes-style service to achieve the highest possible NPS score; * Ensuring the physical infrastructure of the store operates smoothly; * Managing store expenses to meet targeted goals; * Managing store inventory to maintain consistent stock availability; * Managing relationships with lens suppliers and other third parties, and guiding the team on meeting eyewear assembly and repair deadlines; * Tracking performance goals and KPIs that value the whole professional, with monthly evaluations for each team member to indicate pathways for development and growth within the brand; **To be a Store Manager at Zerezes, you must have:** * Extensive knowledge of commercial **performance indicators**; * Prior **management experience**, with strong emphasis on team development; * Experience in optical retail is a **plus!** **Working with us includes these benefits:** * **Bradesco Health Plan (Effective)** (ward coverage); * **Meal Voucher** — R$ 25 per day via CAJU card; * **Transportation Voucher** — provided according to employee need, deposited onto the CAJU card, with payroll deduction as required by law; * **Wellhub** (formerly Gympass); * **Conexa Saúde** (mental health benefit, pharmacy discounts, and diagnostic exams); * **On Happy** (leisure travel discounts); * **Employee discount program on Zerezes products** Zerezes was born from design and the desire to do things differently. We believe eyeglasses are more than functional items—they’re an extension of who we are. That’s why we aim to transform how people relate to them. Our way of working is light, collaborative, and purpose-driven. We value curiosity, continuous learning, empathy toward others, and the desire to leave a positive mark wherever we go. Here, every person matters. And we grow together—with transparency, real impact, and the constant drive to excel. **Our Values** *Create memorable experiences.* We love doing things differently—creatively, with real impact and purpose. *Openness to learning.* We’re naturally curious. We listen, test, adjust, and move forward. *Radical transparency.* We speak clearly and respectfully. Agreements hold, and feedback is a growth tool. *Treat others as we’d like to be treated.* Empathy and active listening are foundational. We build together and value every perspective. *Good for the world.* Our impact extends beyond eyeglasses. We aim to generate value for everyone with us—inside and outside Zerezes. **Shall we go together?** If you believe work can be light without sacrificing seriousness, that excellence is possible without losing simplicity, and that optical retail can be far more than just selling eyeglasses… Zerezes could be your place. *\#ComeDiscoverWhyItHurtsToCallItAnOpticalStore*