LEAD BIOMEDICAL PROFESSIONAL

Description

At **DNA Laboratório**, we believe excellence is built every day—with skilled professionals, cutting-edge technology, and an environment that values care for others. We are seeking professionals who share this purpose and wish to grow with us! By joining our team, you will find a solid infrastructure, a welcoming environment, and numerous opportunities for learning and development. We continuously invest in our team’s training and in updating our equipment’s technology—enabling us to deliver services with quality, accuracy, and trust. Our team comprises over **300 professionals**, including specialists holding **Specialization, Master’s, and Doctorate degrees**, ensuring a rich environment of knowledge and experience exchange. **Our culture values:** * Excellence in service delivery and outcomes; * Teamwork and cross-departmental collaboration; * Innovation and continuous improvement; * Care for the well\-being of patients, clients, and colleagues. ***If you seek to join a company that unites tradition, innovation, and humanity, DNA is the right place for you!*** **Responsibilities and duties** * Oversee unit opening and closing procedures; * Ensure timely unit opening, identify potential delays, and take appropriate measures; * Monitor patient service delivery, guaranteeing quality and responsiveness to patient needs, resolving special situations whenever necessary; * Contact clients during service delivery, by phone, or via other communication channels to clarify doubts and questions, as well as respond to complaints registered by them; * Monitor staff attendance, adherence to work schedules, absences, and tardiness at the unit; * Verify and validate overtime hours, absences, and personnel incidents according to HR regulations; * Apply disciplinary measures—including warnings, suspensions, and terminations authorized by Operations Management; * Inspect compliance with unit routines per standard operating procedures; * Execute operational and technical procedures; * Conduct technical/administrative training and continuing education; monitor practices of receptionists, laboratory assistants, biomedical professionals, and other staff; * Guide and supervise team activities within pre\-analytical processes; disseminate re-collection indicators and conduct training to ensure excellence in collection services; * Ensure effective communication with the team regarding technical and corporate information (incident logbooks, weekly dialogues, emails, Smart Mail, official notices, etc.); * Be accountable for full compliance with all operational and technical procedures at assigned units; * Monitor, promote performance improvement, and enhance team and pre\-analytical process effectiveness—through indicator dissemination, feedback sessions, and performance evaluations of all unit staff under their responsibility; * Request improvements and interact with other laboratory technical and administrative processes (analytical, post-analytical, support processes, etc.); * Accompany health surveillance inspections and visits from other state agencies at units; * Respond to health surveillance demands related to respective units; * Maintain legally required documentation updated and available for inspection by health surveillance authorities; * Safeguard company assets under their responsibility, ensuring unit cleanliness and professional appearance; * Request and monitor building maintenance services for units under their responsibility, whenever necessary; * Monitor, resolve, and route internal claim discrepancies to the relevant department; * Manage inventory of supplies and materials used at units, ordering supplies according to usage flow; * Attend meetings with coordination, management, and related departments when requested; **Requirements and qualifications** * Completed undergraduate degree in Biomedical Sciences; * Experience in blood collection and team management; * Excellent organizational and time management skills; * Basic knowledge of Microsoft Office suite (Word, Excel, PowerPoint) and ability to learn new software tools; * Strong verbal and written communication skills; * Ability to work effectively in a team. **Additional information** * Competitive remuneration based on experience; * Additional benefits including medical and dental assistance, meal/food allowance, pharmacy allowance, and Gympass; * Opportunities for career growth and expansion of administrative competencies; * Dynamic and collaborative work environment; **DNA LABORATÓRIO** continuously invests in team training and technological upgrades of its analytical equipment—ensuring high-quality, reliable services! We count on a team of over **300 professionals**, including staff holding **Specialization, Master’s, and Doctorate degrees.**