Description: Apply quickly via email: Requirements and qualifications: * Clear and objective communication Ability to express oneself in written and spoken Portuguese * Schedule availability At least 20 hours per week, with flexibility to work weekends as needed * High school education in progress We value candidates who are completing or have completed high school * Prior experience Customer service roles, volunteer work, social service projects, or classroom experience (including previous internships) * Proactivity and empathy Ability to understand customer needs and propose prompt solutions Desirable: * In-person customer service experience Previous work in call centers or corporate reception roles * Teamwork skills Collaboration and team spirit are essential * Knowledge of agile methodologies Familiarity with Scrum or Kanban is desirable for process optimization Responsibilities and duties: * Customer service Efficiently resolve customer requests and inquiries while maintaining a 90% satisfaction rate * Ticket registration Document all interactions in the customer service system to ensure traceability * Follow-ups Maintain contact with customers to confirm issue resolution and collect monthly feedback * Process improvement contributions Suggest adjustments based on metrics and user feedback Benefits: Transportation allowance of R$100.00 Work schedule: Thursday, Friday, and Saturday from 5:00 PM to 11:00 PM; Sunday from 10:00 AM to 5:00 PM Knowledge: Education: Technical high school — currently enrolled Behavioral skills: Communication, public speaking, relationship management 2512150202201532421