***Job Objective:*** * Manage and follow up on leads (potential patients acquired through advertisements and social media campaigns), ensuring they receive personalized and efficient service. This professional will assist in lead nurturing strategies and patient relationship management, aiming to increase conversion rates and satisfaction. ***Responsibilities:*** * 1\. Lead Management \- Make initial contact with leads generated through channels such as Instagram, Facebook, etc. * Lead Nurturing: * 2\. Send informative materials and follow up with leads, keeping them engaged with relevant content about clinic services such as implants, invisible braces, smile aesthetics, among others. * Assist in qualifying leads for handover to the sales team. * 3\. Appointment Scheduling * Proactively schedule appointments and follow up on confirmation processes. * Handle rescheduling and time changes as needed. * 4\. Customer Support * Provide continuous customer support, resolving questions and issues related to clinic services. * Ensure patients feel well attended from the first contact through treatment completion. * 5\. CRM Updates * Keep lead and patient information updated in the clinic's CRM system. * Monitor the status of each lead and patient, ensuring proper follow-up. * 6\. Collaboration with Sales Team * Work closely with the sales team to ensure all leads are properly converted into patients. * Assist in identifying sales opportunities and developing customer retention strategies. ***Qualifications:*** * High school diploma (pursuing higher education is a plus) * Experience in customer service, preferably in clinics. * Basic knowledge of CRM tools and social media platforms. * Strong verbal and written communication skills. * Ability to organize and manage time effectively. * Personal characteristics: * Proactivity and enthusiasm * Empathy and active listening skills * Teamwork ability and results-oriented mindset * Attention to detail and commitment to high-quality service. Employment type: Full-time, Permanent CLT contract Salary: BRL 1,569.51 \- 2,894.08 per month Benefits: * Dental care coverage * Meal allowance * Transportation allowance Selection question(s): * Do you enjoy interacting with people? Education requirement: * Completed High School (Mandatory) Experience requirements: * Customer Service (Mandatory) * Sales (Mandatory) Application deadline: 01/25/2025 Expected start date: 10/30/2025