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Job Summary: The technical receptionist is the company's initial point of contact with the customer, managing customer service, service orders, quotations, and technical service coordination. Key Highlights: 1. Customer service and active listening to customer needs 2. Management of service orders, quotations, and technical coordination 3. Constant communication with customers regarding service progress The technical receptionist serves as the company's initial point of contact with the customer and plays a fundamental role in customer interaction with the technical team. Responsibilities: * **Customer Service**: Greet and assist customers arriving at the workshop, listening to their concerns and requirements regarding their vehicles. * **Service Order Creation**: Collect detailed vehicle information—including make, model, year, reported issues, and service history—and record this information on the service order. * **Quotations**: Prepare and present quotations to customers, including parts and labor costs, and address specific questions about services. * **Service Coordination**: Organize and schedule services, ensuring the technical team is informed of priorities and deadlines. * **Communication**: Keep customers updated on service progress, delivery timelines, and any changes to the quotation. * **Document Management**: Maintain records and files related to service orders, payments, and warranties. * **Billing and Collections**: Finalize service orders and issue invoices.
