Senior IT Analyst (Systems)

Description

Job Summary: Professional to work on database, system, and application design, maintenance, administration, operation, and monitoring, with a focus on agile methodologies. Key Highlights: 1. Experience in projects using agile methodologies (Scrum, MVP, UX) 2. Development and maintenance of systems, web applications, and databases 3. Database administration and monitoring (MS-SQL, Oracle, Informix) Perform activities related to the design, maintenance, administration, operation, and monitoring of databases, files, spreadsheets, technology and telecom solutions, contact center systems, applications, and systems; web system development; application development; and report development. * Maintenance and monitoring of operational management systems, as well as other non-operational systems that impact customer service. * Execution of backups, data and information handling, and maintenance required to deliver services. * Mapping and documentation of technological processes and their changes, necessary for service delivery. * Development, testing, and deployment of systems, applications, tools, reports, and other automations—not limited solely to customer service-related requests. * Preparation and updating of schedules and progress reports tracking demand status and evolution. * Implementation of data routines, data loading, database administration, production, and report maintenance. * Responsibility for applying agile practices in assigned projects and tasks, respecting established technology and development standards. * Participation in projects using agile methodologies, Scrum framework, Minimum Viable Product (MVP) focus, value-driven delivery, and user experience (UX) emphasis. Required Knowledge: Skills in development, maintenance, and automation of systems/web/databases and others. Knowledge of system and web page development, CSS, JAVA, JavaScript, jQuery, HTML, PHP, PYTHON, Software Testing, Agile Documentation, MVC Pattern, Web Design, API development, and version control with GIT. 6\.1\.11\.2\.2\. Fundamentals of Project Management and Project Work: Scrum, software quality, software development lifecycle, development phases, MVP, Design Experience, User Experience \- UX. Operation of telephony control tools. Database administration/monitoring/creation/maintenance and backup; creation and management of data loading routines; ETL packages; INTEGRATION SERVICES; REPORTING SERVICES; TRIGGERS; STORED PROCEDURES; FUNCTIONS; VIEWS; LINKED SERVERS; JOBS; INDEXES; CONSTRAINTS; and other related activities. Familiarity with AZURE DATA STUDIO. Knowledge of using APIs for data capture. The DBMS used are: MS\-SQL, Oracle, Informix, and others. Bachelor’s degree required (in progress or completed). Minimum Education Level: Bachelor’s Degree * Transportation Allowance * Meal Allowance * Life Insurance * Medical Assistance * Dental Assistance * Career Development Plan