Description: Apply quickly via email: Requirements and qualifications: * Student currently enrolled in a degree program (any field) or technical course * Strong verbal and written communication skills in fluent Portuguese * Proactivity and willingness to learn in a dynamic, team-oriented environment * Basic computer skills (Word, Excel, email) Desirable: * Prior customer service experience (call center, help desk, etc.) * Strong active listening skills and empathy toward customers * Basic English proficiency (for reading technical documents) * Conflict resolution and negotiation skills Responsibilities and duties: * Handle customer inquiries via phone, chat, or email, answering questions and forwarding requests * Log customer interactions in the internal system, ensuring data accuracy and up-to-date records * Identify opportunities to improve the customer service process and propose optimization initiatives * Contribute to weekly team meetings by sharing learnings and best practices * Achieve customer satisfaction targets, maintaining CSAT scores above 80% Benefits: Transportation allowance of R$200.00; On-site meal allowance of R$150.00 Work schedule: 5:40 AM–10:40 AM (work 15 days, rest 15 days); 1:00 PM–9:00 PM (work 15 days, rest 15 days) Knowledge: Education: Currently pursuing technical high school education Behavioral skills: Communication, Public speaking, Relationship building 2512130202201587640