Job Summary: Responsible for organizing, updating, and ensuring compliance of documents and processes, tracking requests, monitoring KPIs, optimizing routines, and providing support and developing teams to ensure efficient operations and an excellent customer experience. Key Highlights: 1. Internal process management and optimization 2. Team development and supervision 3. Focus on continuous improvement and results **Main Responsibilities** * Ensure organization, updating, and compliance of documentation and internal processes; * Track request workflows, ensuring adherence to deadlines and procedures; * Monitor performance indicators (KPIs) and prepare managerial reports; * Identify improvement opportunities and implement actions to optimize processes; * Standardize routines and monitor execution of internal procedures; * Provide technical and administrative support to teams; * Develop, guide, and monitor employee performance; * Collaborate with other departments to ensure efficient operations and an outstanding customer experience. **Requirements** * Completed or ongoing undergraduate degree in Business Administration, Management Processes, Quality Management, Production Engineering, or related fields; * Experience supervising teams and managing processes; * Knowledge of performance indicators and continuous improvement; * Strong communication skills, organizational ability, and leadership capacity; * Analytical, proactive, and results-oriented profile; * Proficiency in Excel and management systems is a plus; **What We Offer** * Market-competitive salary; * Transportation Allowance or Fuel Allowance; * Meal Allowance; * Health Insurance; * Dental Insurance; * Gympass. Minimum Education Level: Undergraduate Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
