Operational Analyst

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Job Summary: Professional to oversee Contact Center operations, develop teams, master products and tools, and enhance activities through reports and training. Key Highlights: 1. Leadership and team development capability 2. Proficiency in Contact Center products and tools 3. Process improvement and training management Requirements: At least 18 years of age; Completed undergraduate degree; Residence in Salvador or Lauro de Freitas; Minimum of 1 (one) year of professional experience in Contact Center operations. Leadership capability, product and tool proficiency used in the National Customer Relationship Center, and mastery of operational indicators and metrics. Team development and interpersonal relationship skills. Ability and competence to present structured information for activity improvement. Knowledge of end-to-end training management in Contact Centers. Responsibilities: Monitor operations according to demand defined by Sebrae through continuous reporting, reports, training supervision, calibrations with the Quality department, and any other tasks that may arise. Minimum Education Level: Bachelor's Degree * Meal Allowance * Transportation Allowance * Medical Assistance * Dental Assistance * Sesc Partnership * University Partnerships * Growth Opportunities * Wellhub (Gympass)

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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