Store Supervisor

Description

Job Summary: A professional to coordinate and guide the store team, focused on results, excellence in customer service, and continuous development within a collaborative environment. Key Highlights: 1. Being part of a team that invests in continuous learning 2. Active leadership and a light, proactive, and collaborative organizational climate 3. Employee development and excellence in customer experience ***ATTENTION*** We recommend carefully reviewing all information in your resume before completing registration, ensuring all mandatory fields are filled out before proceeding to the next step. After completing registration, please wait for our response via e\-mail to proceed with the next steps. We suggest regularly checking your inbox as well as your spam folder to ensure no important communication is missed. **ABOUT THE HIRING COMPANY:** The Mundo Verde Store – Barra Shopping has been operating in the health and wellness market in Salvador for 25 years, establishing itself as a reference for product quality, differentiated service, and a pleasant environment. In 2025, it received the award for “Most Beautiful Franchise Store” in Brazil from the Mundo Verde franchise network, reinforcing its commitment to excellence, innovation, and customer experience. The company values employee development, features active leadership, and maintains a light, proactive, and collaborative organizational climate. Working here means being part of a team that invests in continuous learning and strives daily to deliver the best to its customers. **RESPONSIBILITIES:** * Coordinate and guide the store team in performing daily activities. * Monitor employee performance, providing continuous feedback and focusing on results. * Ensure service quality and standardization, prioritizing excellence in customer experience. * Organize work schedules, task assignments, and support conflict resolution. * Supervise and guide the team in operational routines: organization, cleaning, product expiration dates, restocking, and product display. * Assist management in developing the team’s Training Plan and in training delivery. * Support planning and monitoring of store KPIs: revenue, average transaction value, number of customers, gross margin (COGS), inventory turnover, and losses. * Propose strategic sales and marketing actions to achieve targets. * Assist in analyzing reports, tracking KPIs, and supporting decision-making. * Operate the cash register when necessary. **REQUIRED COMPETENCIES:** * Effective communication. * Leadership. * Organization. * Results orientation. * Proactivity. **HIRING COMPANY DETAILS:** * **Company:** Mundo Verde – Barra Shopping. * **Work Location:** Salvador / BA. * **Employment Type:** CLT (Consolidated Labor Laws contract). * **Work Schedule:** 44 hours per week – rotating 6x1 schedule (shopping mall hours) Requirements: * Completed undergraduate degree (Business Administration, Nutrition, or related fields). * Experience in results-oriented management. * Proficiency with management tools: Excel, PowerPoint, presentations, and spreadsheets. * Comfort with systems and technology. * ERP system experience is desirable. * Customer service experience is desirable. * Intermediate Excel knowledge is desirable. * Knowledge of results presentation tools (PowerPoint, Canva) is desirable. * Digital marketing and CRM knowledge is desirable. * Intermediate AI knowledge is desirable. Benefits: * Salary: R$ 2\.200,00\. * Monthly performance bonus: up to R$ 600,00\. * Transportation allowance. * Meal allowance: R$ 21.00/day (20% employee contribution) *Please note that defining the candidate profile, compensation, benefits offered, and post-hire management practices is solely the responsibility of the Hiring Company.*