Job Summary: Act as the primary point of contact, optimize processes, ensure excellence, manage suppliers, and expand contracts—with a focus on communication and support. Key Highlights: 1. Main point of contact and relationship manager with customers. 2. Process optimization and quality assurance. 3. Supplier management and contract expansion. Serve as the primary liaison between the company and its customers. Quality Control: Ensure excellence and accuracy in tasks. Check emails and provide appropriate responses. Process Management: Supervise and optimize workflows. Document Review: Verify accuracy and compliance of documents. Operational Support: Provide assistance and resources for operations. Collaborate with the operational team to align strategies. The department must support coordination/supervision and the promoter team to ensure information consistency. Submit requests to promoters (surveys, inventory checks, photos—contracted requirements) primarily via telephone contact. Communication and Cooperation: Facilitate information exchange and inter-team collaboration. Ensure all stakeholders are aligned with objectives. Communication: Maintain effective communication within the team and across departments. Supplier Management: Manage relationships and contracts with suppliers. Expand contracts for in-house clients by identifying opportunities to strengthen collaboration and offering new services or products that meet client needs. Develop and implement marketing strategies for points of sale. Establish and maintain strong relationships with suppliers. Implement continuous improvements based on feedback and performance analysis. Identify customer needs and expectations, proposing value-added solutions. Participate in meetings and provide feedback on performance and results. Perform administrative tasks, such as preparing documents, reports, and presentations. Maintain and update supplier-related databases and information management systems. Prepare periodic reports with insights and performance indicators (KPIs) for the client. Provide ongoing support by promptly and efficiently answering questions and resolving issues. Train suppliers on corporate tools. Job Type: Full-time CLT Compensation: Starting at R$1.700,00 per month Benefits: * Medical assistance * Dental assistance * Childcare allowance * Company mobile phone * Free parking * Meal allowance * Transportation allowance Education: * Completed high school (Preferred) Experience: * MES (Preferred)
João Silva
Indeed · HR
João Silva
Indeed · HR
