Operational Manager

Description

Job Summary: Operational Manager to provide strategic leadership and end-to-end contract management in private security and facilities, with emphasis on operational efficiency and client relationship management. Key Highlights: 1. Strategic leadership in Private Security and Facilities 2. End-to-end contract management with a focus on efficiency 3. Development of strong client relationships A company in the Private Security and Facilities sector (Armed and Unarmed Guarding, Reception Services, Access Control, Cleaning and Maintenance) is seeking an Operational Manager to lead operations strategically and manage contracts comprehensively. This position requires strong leadership skills, risk management capabilities, client relationship management, and a focus on operational efficiency and cost reduction. **Responsibilities and Duties** * Represent the company publicly before the Federal Police and in contractual matters. * Approve quantities of material orders, cleaning products, uniforms, and PPE in the SAP system. * Approve refresher training at partner institutions. * Analyze and approve operational efficiency initiatives aimed at cost reduction. * Coordinate the entire team of physical security and facilities personnel across units. **Main Operational Responsibilities** * Manage risks and conflicts. * Supervise and monitor coordinators, supervisors, and contract inspectors. * Track expiration dates of CNV (National Vigilance Certificate), refresher training, firearm registration, and ballistic plates. * Analyze reports and checklists, submitting them weekly to Management. * Conduct periodic meetings with coordinators, supervisors, and inspectors. * Evaluate and suggest operational, structural, and equipment-related improvements at posts. * Monitor delivery of uniforms and PPE. * Request purchases of cleaning supplies, utensils, equipment, uniforms, and PPE as stipulated in contracts. * Manage operational systems: **GESP** and **Nexti Control**. * Visit contract sites to assess operational management. * Monitor operational implementation of new contracts. * Implement and track strategic planning indicators. * Prepare and conduct AGM (Annual General Meeting) sessions. **Expected Behavioral Competencies** * Analytical mindset * Results-oriented * Strong interpersonal skills * In-depth business knowledge * Negotiation ability * Conflict management **Specific Skills** * Strategic and operational planning * Decision-making * Problem-solving * Assertive communication * People leadership **Requirements** * Completed undergraduate degree (related field). * Minimum of 1 year of experience in operational management roles. * Training or experience in Private Security (desirable). **Benefits** **Company vehicle \+ fuel allowance.** Minimum Education Level: Undergraduate Degree