Provide patient care aiming to contribute to the achievement of established goals and objectives, ensuring the institution's service practices. **Main responsibilities:** · Receive customers seeking to identify their needs, provide information, and deliver service in a courteous manner; · Perform eligibility checks, biometric identification, and request insurance authorizations, verifying issued forms and monitoring open and unavailable forms; · Daily, finalize and forward to supervision the cash closing report related to daily services; Check and organize insurance forms, generate service protocols, and forward them to supervision; · Receive, authorize, and/or register external materials received from partner clinics and/or hospitals; · Answer telephone calls; · Take and relay messages; · Schedule external collections; · Register documents; · Record patient complaints and compliments; · Report daily performance of area activities, supporting management in decision-making; · Comply with quality management system requirements; Be available to attend technical and behavioral training; Job type: Full-time CLT Pay: R$1\.700,00 \- R$1\.780,00 per month Benefits: * Dental insurance * Meal allowance * Transportation allowance Education: * High school diploma (Preferred) Experience: * Laboratory experience (Required)