IT SUPPORT ASSISTANT I

Description

**JOB MISSION:** Provide support for technical and administrative tasks related to end-user assistance and maintenance of systems and equipment, contributing to an efficient technological environment and meeting end-users’ needs. **RESPONSIBILITIES DESCRIPTION**: * Deliver high-quality technical support to end-users by responding to inquiries and resolving technology-related issues in a courteous and efficient manner. * Collaborate in identifying and resolving technical issues related to hardware, software, networks, and operating systems. * Contribute to performing regular maintenance on IT systems to ensure proper operation and prevent failures. * Support the configuration and installation of hardware, software, and network devices as needed to meet users’ and organizational requirements. * Monitor IT system performance to identify potential issues and implement proactive improvements. * Maintain accurate documentation of all support procedures, incident records, applied solutions, and system configurations. \- Work collaboratively with other technical support teams and departments within the organization to resolve complex issues and implement technology projects. \- \- \- Identify opportunities to improve support processes and IT systems, and propose solutions to increase technical support efficiency and effectiveness. * Assist with IT system security, protecting the company’s confidential data.