Ensure high availability of data links, local area network (LAN/WAN), and Internet. Supervise and maintain telephony infrastructure (PBX, DAC, IVR) and communication systems (VoIP). Manage and monitor server environments and operating systems. Lead, guide, and develop the Infrastructure and Level 2/3 Support technical team. Monitor incident ticket flow, ensuring compliance with critical Service Level Agreements (SLAs). Address critical troubleshooting and escalated issues directly impacting customer service operations. Plan and execute infrastructure upgrade, expansion, or migration projects. Propose and implement continuous improvements to optimize performance and reduce operational costs. Ensure implementation of information security policies, firewalls, and backups (essential for protecting customer data). Ensure compliance with applicable laws (e.g., LGPD) and internal IT-related standards. Academic Qualification: Completed Bachelor’s degree in IT, Computer Science, Network/Telecommunications Engineering, or related fields. Leadership skills and ability to motivate and develop the team. Strategic vision and ability to align IT with business objectives. Excellent communication and negotiation skills (with vendors and other departments). Ability to make decisions under pressure (e.g., during critical outages). Minimum Education: Bachelor’s Degree * Transportation Allowance * Meal Allowance * Life Insurance * Medical Assistance * Dental Assistance * Career Development Plan * Birthday Day Off