Junior Support Technician

Description

**About the Company** Minsait, a company of the Indra Group and a reference in digital transformation and technology, is seeking a **Junior IT/Support Technician** for on-site work in São Francisco do Conde/BA. We are looking for a professional with experience in end-user support, a collaborative profile, and a professional attitude to join our IT team and meet internal operational demands. **Responsibilities** * Respond to technical tickets assigned via ServiceNow; * Provide on-site support to end-users in a corporate environment; * Format and prepare machines (desktops and notebooks); * Install, configure, and update internally used software and applications; * Guide users on questions and best practices related to technology usage; * Support daily IT department routines. **Key Responsibilities** * Ensure efficient, agile, and high-quality on-site technical support; * Maintain IT equipment in full operational condition; * Handle tickets with organization and a sense of urgency; * Contribute to a collaborative environment by working closely with the IT team; * Uphold clear communication, professional ethics, and appropriate conduct when supporting users. **Qualifications** * Minimum 1 year of proven experience in IT; * Experience providing technical support to end-users (Level 1 and/or Level 2); * Experience in corporate environments will be considered an advantage; Required Education (one of the following): * Completed **technical course** in Computer Science, Electronics, or Electrotechnics; * Completed **Bachelor’s or Technologist degree** in Technology-related fields. * Availability for on-site work in São Francisco do Conde/BA. **Required Skills** * Clear and concise communication; * Organization and prioritization ability; * Proactivity and sense of urgency; * Teamwork; * Resilience in day-to-day operations; * Professional ethics and appropriate conduct when supporting users. **Benefits** * Employment contract type: **CLT**; * Company-subsidized Health Plan for the employee, with optional inclusion of dependents at no payroll deduction; * Dental Assistance (optional), with optional inclusion of dependents at no payroll deduction; * Meal Allowance or Food Allowance via **FLASH** card; * Transportation Voucher (optional); * **Impact \& Care** – Personal Guidance Program offering confidential psychological, legal, financial, social, and pet support, free of charge for the employee and legal dependents; * **Gympass – Wellhub**, with option to include up to 3 dependents (payment via credit card); * Access to the **Udemy** platform via intranet; * Partnerships with major consumer brands; * Agreement with **SESC** for employee and dependents; * Agreements with educational institutions (undergraduate and postgraduate), language schools, and certification bodies. Join Minsait! Minimum Education Level: Technical Course Desired Education: * Information Technology, Higher Education * Internet Computing, Technical Course * Computer Networks, Technical Course * Computer Science, Higher Education * Meal/Food Allowance (VR/VA) * Health Plan * Dental Plan * Gympass * SESC agreement for employee and dependents. * Group Life Insurance * Impact \& Care – POP: psychological support, legal assistance, financial and social support