Customer Success

Description

Job Summary: We are seeking a Strategic Customer Success professional to manage customer relationships, align requirements, and integrate teams for strategic project oversight. Key Highlights: 1. Strategic and proactive customer support 2. Leading meetings and strategic alignment sessions 3. Ensuring alignment among operations, strategy, and customers We are looking for a professional to serve as a Strategic Customer Success specialist, responsible for managing customer relationships, aligning requirements, and integrating customers, specialists, and operations. The professional will directly oversee strategic project progress, ensuring organization, clear communication, facilitation of alignment sessions, and monitoring of customers' operational progress. ? Key Responsibilities: * Strategic and proactive customer support; * Centralizing communication and tracking group activities; * Connecting customers, specialists, and technical teams; * Leading meetings and strategic alignment sessions; * Organizing and tracking operational requirements; * Collecting and organizing digital assets and access credentials; * Supporting integrations and connections between platforms; * Monitoring project and customer progress; * Ensuring alignment among operations, strategy, and customers; * Supporting strategic customer experience and relationship management. ✅ Minimum Requirements: * Availability for on-site work; * Experience in customer service; * Knowledge of Meta Ads and Google Ads; * Strong communication and articulation skills; * Proficiency with technology and digital platforms; * Operational organization and attention to detail; * Ability to lead meetings and alignment sessions; * Strategic, proactive, and organized mindset. ? Preferred Qualifications: * Experience in Customer Success, account management, or client relationship management; * Knowledge of integrations, pixels, tracking, and platforms; * Familiarity with CRM systems, automation tools, and operational software; * Experience in marketing and sales operations; * Experience working with clinics or local businesses; * Proficiency in Google Sheets, Notion, or ClickUp; * Strategic business and growth mindset.