**Description and Responsibilities:** **Schedule:** Monday to Friday, from 9:00 AM to 6:48 PM with a 1-hour lunch break **Level:** Professional **Employment Type:** Temporary employee * Coordinate the flow of customer entry and exit in the VIP lounge, ensuring a pleasant and organized experience. * Supervise the service provider team, ensuring that all access procedures are correctly followed. * Coordinate communication between different departments involved in customer service and service providers, such as security and reception. * Develop and implement strategies to optimize the access process, minimizing queues and waiting times. * Conduct periodic training sessions with the team to ensure excellence in service and compliance with safety regulations. * Address and resolve any customer issues or complaints quickly and effectively. * Prepare reports on customer flow and team performance, identifying opportunities for improvement. * Stay updated on best practices in customer service and event management, applying innovations that can benefit operations. **Requirements:** * Completed high school or bachelor's degree in Administration, Human Resources Management, or related fields. * Experience in team coordination and process management. * Knowledge of logistics and event operations. * Strong communication and interpersonal skills. * Ability to resolve conflicts and make decisions. * Organized with attention to detail. * Availability to work flexible hours, including weekends and holidays. * **Advantageous Qualifications:** * Prior experience in large-scale events. * Familiarity with access control and management tools. * Certifications in event management or related areas. **Benefits:** Meal allowance, Transportation allowance