**Responsibilities and duties** **What awaits you on a daily basis:** --------------------------------- * Monitor regional churn for mobile and fixed lines; * Interact with the sales team to report to headquarters the main corporate customer churns; * Analyze sales team requests for exceptions in negotiations with existing corporate customers regarding contract renewals; * Generate reports aimed at equipping the sales team with information to reduce regional corporate customer churn; * Develop retention campaigns together with internal sales teams and partners for the corporate customer base. **Requirements and qualifications** #### **We're looking for someone who:** * Thinks and acts from the customer's perspective. Demonstrates interest and curiosity in understanding customers, their behaviors, and preferences to meet and exceed their expectations; * Shows a permanent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment while encouraging diversity; * Is flexible enough to move away from existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, it is essential:** ------------------------------------------------ * Reside in Salvador and surrounding areas; * Bachelor’s degree in Administration, Marketing, Technology, Management, or related fields; * Proficiency in Microsoft Office, especially Excel; * Knowledge of databases; **A differential would be:** ------------------ * Experience with Pipefy, IW, CPC, and SQL; * Experience in sales within the corporate market. **Additional information** At **Claro, people are one of our core values.** With this mindset, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best experience during your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental coverage; * Assistance for serious illnesses; * Support for dependents with disabilities; * Pharmacy benefit; * Childcare/babysitter allowance; * Personal support program; * Claro Running; * Private pension plan; * Life insurance; * Employee combo; * Wellhub (Gympass); * Meu Pet Club; * Partnerships and agreements; * Recognition program for years of service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disabilities. Everyone is welcome!** **Here, we have a great team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a reference in what we do, united in our purpose: **“Connecting for a more fun and productive life.”** We combine all technologies to create the best and most complete connectivity infrastructure in the country. We are multi-champions confirmed by Speedtest as having the fastest and most stable mobile internet and the most stable Wi-Fi network in Brazil, among many other recognitions. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability gains for over 5 years, reaching 1.2 million transferred lines in 2022. And there’s more: **we innovate** our products and services to better serve our users! That’s why today we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are leaders in **industrial, automotive, and agribusiness connectivity**, among others. We also have a connection hub between our businesses and the innovation ecosystem called **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core value at Claro. **We invest in environmental, economic, and social development,** always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future, combining our services with social investments in **education and citizenship** projects. **So, is there a match? \#JoinClaro and help us build the new future together!**