Planning Analyst III

Description

Job Summary: The professional will perform real-time control and monitoring, report results, monitor operational performance, and handle contingencies, representing the planning function. Key Highlights: 1. Real-time control and monitoring 2. Operational performance analysis and monitoring 3. Participation in governance meetings **CANDIDATE PROFILE:** * Control and monitor in real time * Report results hourly in client groups * Report to clients and operations managers regarding identified needs or opportunities * Knowledge of and ability to develop forecasts and sizing plans * Monitor and analyze operational performance (NS, AB, TMA, Occupancy, etc.) * Generate reports, alerts, and daily operational logs * Execute contingency actions and coordinate with departments such as IT, Operations, Fire Department, and Clients * Participate in governance meetings, representing the Planning unit **REQUIREMENTS:** * Completed or ongoing undergraduate degree * Knowledge of WFM tools, operational dashboards, and call center KPIs * Analytical thinking, agility in decision-making, and strong interpersonal skills * Prior experience in strategic planning or CMS is a plus * Intermediate/Advanced Excel proficiency * Experience in Planning within the Call Center sector Minimum Education Level: Bachelor's Degree Desired Education: * Information Technology, Bachelor's Degree * Systems Analysis and Development, Bachelor's Degree * Computer Science, Bachelor's Degree * Computer Engineering, Bachelor's Degree * Transportation Allowance * Health Insurance * Meal/Voucher Allowance * Partnerships with Universities and Vocational Training Programs * Dental Plan * Welhub