E-commerce Commercial Assistant

Description

Job Summary: The E-commerce Commercial Assistant will support e-commerce operations, focusing on administrative routines, order tracking, and cross-departmental coordination. Key Highlights: 1. Direct support to e-commerce operations 2. Collaboration to ensure quality and efficiency throughout the purchasing journey 3. Interface with customer service teams to resolve incidents ✨ We are looking for an **E-commerce Commercial Assistant** to strengthen our team! If you are organized, detail-oriented, and enjoy handling administrative tasks, order tracking, and cross-departmental coordination, this opportunity may be right for you. **Your responsibilities as an E-commerce Commercial Assistant:** *(providing **direct support to e-commerce operations**, contributing to quality and efficiency across all stages of the purchasing journey)* * Register brands and products (descriptions, images, and content) on e-commerce and marketplace platforms; * Map brands and categories, and analyze already-registered products for improvements and adjustments; * Approve marketplace products for sale on the website; * Monitor and release orders for billing, picking, and shipping; * Track delayed orders, returns, cancellations, and exchanges; * Generate return codes and follow up on technical support cases; * Respond to customer inquiries on marketplace channels; * Record payments for departmental services; * Support the InStore project by assisting stores with online channel demands; * Interface with customer service teams to resolve incidents; * Register stores, open internal tickets, and track internal requests; **Requirements to assume this role:** * Currently pursuing a bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Intermediate Excel proficiency; * Familiarity with digital systems and platforms; * Prior experience in administrative or commercial routines is desirable. **Compensation and benefits:** * Fixed salary: R$ 1977,39 * Dental plan * Telemedicine * Meal allowance * Transportation allowance * Group life insurance * Gympass (WellHub) * Birthday day off * **Education support:** educational partnerships * **Leader Training:** Internal Development Program * Discount club **Working hours and location:** * Administrative schedule (Monday to Friday) * Baianão | Distribution Center – Salvador/BA **What we expect from you:** We seek an organized and disciplined professional capable of managing operational routines and high-volume workloads with quality and agility. Clear communication is essential for interacting with stores, customers, and internal departments, along with a collaborative attitude and strong priority management to handle incidents in the order workflow. We value autonomy in process monitoring, analytical thinking to identify inconsistencies, and consistent focus on customer experience. **Do you identify with what was described? Apply now and join our team!** ❤️ Minimum Education Level: High School (Secondary Education) * Life insurance * Leader Training * Discount club * Education support: partnership with Anhanguera University * WellHub (Gympass) * Dental assistance * Medical assistance * Transportation allowance * Meal allowance * Telemedicine