STORE SUPERVISOR - OPEN POSITION

Description

Job Summary: Coordinate and guide the store team to ensure excellence in customer service, organization, and performance to achieve targets. Key Highlights: 1. Coordinate and guide the team to achieve excellence in customer service 2. Focus on results and team development 3. Propose strategic sales and marketing initiatives **STORE SUPERVISOR** **Job Description:** Coordinate and guide the store team in performing daily activities. Monitor employee performance, providing continuous feedback and focusing on results. Ensure service quality and standardization, prioritizing excellence in the customer experience. Organize work schedules, task assignments, and support conflict resolution. Monitor and guide the team on operational routines: organization, cleaning, product expiry dates, restocking, and product display. Assist management in developing the team’s Training Plan and in training delivery. Support planning and monitoring of store KPIs: revenue, average transaction value, number of customers, gross margin (COGS), inventory turnover, and losses. Propose strategic sales and marketing initiatives to achieve targets. Assist in report analysis, KPI tracking, and decision-making. Operate the cash register when necessary. **Requirements:** Completed bachelor’s degree (in Administration, Nutrition, or related fields). Experience in results-oriented management. Proficiency with management tools: Excel, PowerPoint, presentations, and spreadsheets. Aptitude for systems and technology. ERP system experience is desirable. Customer service experience is desirable. Intermediate Excel knowledge is desirable. Knowledge of results presentation (PowerPoint, Canva) is desirable. Knowledge of Digital Marketing and CRM is desirable. Intermediate AI knowledge is desirable. **Minimum Education Level:** Bachelor’s Degree **Work Schedule:** 44 hours per week – rotating 6x1 schedule (shopping mall hours) **Benefits:** Salary: R$ 2\.200,00\. Monthly performance bonus: up to R$ 600,00\. Transportation allowance. Meal allowance: R$ 21,00/day (20% employee contribution) *Apply via the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial