Relationship Analyst

Description

Job Summary: Join Stanza, a leading company in residential developments, seeking professionals passionate about the real estate market to impact lives and become part of an innovative and collaborative team. Key Highlights: 1. Join an innovative and collaborative team in the real estate market. 2. An environment that values creativity and personal growth. 3. An opportunity to impact lives and delight customers. Join Stanza! Since 2007, we have been a reference in residential developments, focusing on the best locations to transform dreams into homes. We seek professionals passionate about the real estate market who wish to join an innovative and collaborative team. Our culture values every employee, encouraging ideas and personal growth. We consistently align with digital trends, offering high-quality properties with the best market conditions. If you want to impact lives and be part of this journey, Stanza is the place for you! **Responsibilities and Duties** * Monitor and manage customer relationship channels, including Customer Service (SAC), "Contact Us", and "Reclame Aqui"; * Manage and track tickets registered in the CV CRM (Sales Builder); * Act as the interface between customers and internal departments to resolve requests; * Support the organization of unit inspection and delivery processes; * Support the organization of condominium installation assemblies; * Monitor relationship area and customer journey KPIs; * Consolidate analyses and reports on customer service and experience; * Monitor the performance of service and relationship channels; * Monitor reception service at sales stands; * Support the execution of customer satisfaction surveys; * Identify opportunities for improvement in the customer journey. **Requirements and Qualifications** * Completed or ongoing undergraduate degree in Business Administration, Engineering, Marketing, Communications, or related fields; * Experience in customer service or customer relationship management; * Ability to organize and manage multiple requests; * Strong verbal and written communication skills; * Analytical mindset and problem-solving orientation. **Preferred Qualifications:** * Experience in the real estate or civil construction industry; * Experience with CRM systems or customer service platforms; * Experience analyzing customer experience KPIs; * Experience in development delivery processes or in customer relationship management for real estate developers. **Additional Information** * Health Insurance \- SulAmérica and Hapvida (fixed monthly cost of 30% of the plan's table value, with co-payment \- 30%); * Dental Insurance \- Hapvida and Oral Santa Helena; * Life Insurance \- MetLife; * Meal Allowance; * Food Voucher; * TotalPass; * Day Off; * On-site Physical Exercise Programs \- Functional Training and Running; * Discounts on undergraduate, postgraduate, and MBA programs at educational institutions and universities (FVG, UNIT, and Estácio); * 5% discount on purchasing a Stanza property; * Profit and Results Sharing. On our journey, we dream big and constantly strive for more. To achieve this, we foster a light-hearted environment where creativity and collaboration flourish. We lead by example, acting as true owners. We challenge the status quo, always seeking simple and effective solutions. We turn mistakes into valuable learning opportunities, guiding our decisions with data. We focus on excellent, long-term results, always aiming to delight our customers. Moreover, we practice radical transparency, creating an environment of trust and openness that connects our team and strengthens our culture.