Description
Job Summary:
Coordinate and monitor telecommunication operations, guiding teams to achieve results and ensure customer satisfaction and excellence in service delivery.
Key Highlights:
1. Coordinate telecommunication operations and teams
2. Develop skills to achieve results
3. Ensure customer satisfaction and service quality
Requirements:
At least 18 years of age;
Reside in Salvador or Lauro de Freitas;
Education: Completed Bachelor's degree;
Proficiency in Microsoft Office Suite;
Experience in Call Center Coordination role.
Main Responsibilities:
Coordinate and monitor telecommunication operations by guiding supervisors and operators; develop necessary skills to achieve contractual targets; resolve issues related to service execution; thereby ensuring customer satisfaction and goal attainment; guaranteeing service quality and excellence in service delivery, in accordance with TEL's established objectives.
Active operation
Minimum Education: Bachelor's degree
* Partnership with Sesc
* Meal allowance
* Transportation allowance
* Health and dental insurance
* Partnerships with universities and technical courses
* Wellhub (Gympass)