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Operations Coordinator

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Coordinate and monitor telecommunication operations, guiding teams to achieve results and ensure customer satisfaction and excellence in service delivery. Key Highlights: 1. Coordinate telecommunication operations and teams 2. Develop skills to achieve results 3. Ensure customer satisfaction and service quality Requirements: At least 18 years of age; Reside in Salvador or Lauro de Freitas; Education: Completed Bachelor's degree; Proficiency in Microsoft Office Suite; Experience in Call Center Coordination role. Main Responsibilities: Coordinate and monitor telecommunication operations by guiding supervisors and operators; develop necessary skills to achieve contractual targets; resolve issues related to service execution; thereby ensuring customer satisfaction and goal attainment; guaranteeing service quality and excellence in service delivery, in accordance with TEL's established objectives. Active operation Minimum Education: Bachelor's degree * Partnership with Sesc * Meal allowance * Transportation allowance * Health and dental insurance * Partnerships with universities and technical courses * Wellhub (Gympass)

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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