Description: Education and experience requirements: * Completed high school (currently pursuing higher education is a plus) Required/desired knowledge: * Proficiency in Power BI; * Intermediate/advanced Excel skills (pivot tables, formulas, charts); * Ability to analyze data and metrics. We seek candidates with: * Communication Skills: ability to clearly and persuasively convey complex ideas, both verbally and in writing; strong active listening skills, empathy, and the ability to understand others’ needs; * Results Orientation: ability to set goals and work effectively to achieve them; focus on outcomes and student progress, with strong organizational and planning skills; * Adaptability: ability to adjust to changes in labor market trends, modifying strategies and approaches as needed; * Resilience to handle pressure and rapid changes; * Agility in decision-making; * Collaborative profile with proactivity; capacity for planning and organization; Responsibilities and duties: * Determine required resources based on daily, hourly, and demand-based call volumes; * Administer and propose improvements to the system generating managerial and analytical reports; * Develop presentations using daily measurable KPIs to report to department leaders; * Forecast, analyze, size, scale, and develop dialing strategies and productivity accuracy; * Monitor (update) and create the enrollment DASHBOARD; * Participate in daily performance meetings; * Develop strategies to optimize resources and enhance customer experience. 2512140202201920415