**About the Position** The Quality Specialist will be responsible for strategically driving continuous improvement of operational performance, leveraging advanced data analytics, statistical models, and artificial intelligence initiatives applied to customer service and Customer Success. This professional will serve as a technical reference, supporting business decisions, mentoring analysts, and promoting data-driven innovation. **Responsibilities:** * Develop advanced statistical analyses and predictive models to anticipate trends and support strategic decision-making * Manage and evolve BPO quality and performance metrics * Provide technical leadership for data intelligence initiatives and AI projects * Propose and implement innovative, data-based solutions to optimize processes and outcomes * Act as an internal consultant, supporting various departments and business units * Mentor and develop analysts, enhancing the team’s analytical maturity * Design, analyze, and present executive reports and dashboards * Deliver results presentations and collaborate with CS, Operations, and Business Units Requirements:* Bachelor’s degree in Statistics, Production Engineering, Data Science, or related quantitative fields * Advanced proficiency in Excel, Google Sheets, and Power BI * Intermediate knowledge of SQL * Knowledge of Python (preferred) * Experience with continuous improvement and quality methodologies: **Six Sigma (Green Belt)** **PDCA** **5W2H** **Ishikawa** **SMART**