Job Summary: Professional responsible for performing installations, repairs, and maintenance on FTTH and FTTA networks for residential customers, ensuring high-quality internet service. Key Highlights: 1. Work involving installation and repair of FTTH and FTTA network technology 2. Focus on fault correction and ensuring connectivity for customers 3. Opportunity to make a difference in digital inclusion We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To join this team, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technology for residential customers; * Repairing / correcting service faults, including slow speed, Wi-Fi issues, no connection, intermittent connectivity, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Verifying service feasibility when the commercial team has doubts about whether our network is available in a given area; * Relocating equipment within the same residence (room-to-room); * Relocating equipment to a different address upon customer request; * Performing upgrades—replacing or adding equipment when the customer switches plans; * Participating in training sessions and meetings when invited; * Other duties consistent with the role. **Requirements and Qualifications** * Residency in: São Sebastião/SP * Completed high school education; * Valid Brazilian driver’s license, Category B (permanent); * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office proficiency; * Availability for flexible working hours / travel; * Prior experience in telecommunications companies preferred. **Additional Benefits** * Dental care coverage * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partner Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value plurality**, reflected in our employees and customers across all their regional and social diversity—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, responsible space, committed to people and business sustainability. For more information, visit https://alloha.com/