**Transforming the future starts now—and you can be part of this journey.** We are Grupo Equatorial, Brazil’s first multiservice company, operating across energy distribution, renewable generation, energy trading, sanitation, telecommunications, and services. We are present in multiple regions across the country and impact millions of people every day through solutions that drive development and generate positive societal impact. With a trajectory marked by expansion that transforms into opportunities, we continue growing responsibly—creating space for new ideas, cultures, and perspectives—committed to the constant evolution of people and businesses. For us, challenges are growth opportunities, and collaborative work takes us further. If you seek to advance your career and contribute to a team that values diverse backgrounds and believes in each person’s potential, this is where you belong. We are seeking a talent to join us as a Relationship Analyst. **Let’s transform collaboration into results—together.** **Responsibilities and duties** **In this role, you will work at the EQTPREV unit in Maceió–AL**, and you will be responsible for *[Summary of the challenge].* Below are some of the key responsibilities you’ll undertake daily: * Maintain contact records and follow-up on all interactions to ensure appropriate resolutions are achieved at every stage of the process, supporting service continuity and optimization. * Prepare periodic activity reports documenting all incidents related to EQTPREV products, requests, complaints, and actions taken. * Conduct customer relationship activities aimed at enhancing the brand/product/service experience. * Customer Service and Support: Manage service channels (in-person, telephone, digital) to answer questions, provide information about benefit plans, rules, account balances, and available options (e.g., self-sponsorship, BPD, portability, or withdrawal). * Transparent and Proactive Communication: Keep participants and beneficiaries informed about the entity’s financial health, investment performance, regulatory changes, and any other relevant topics via multiple channels (emails, newsletters, websites, apps, annual reports). * Transparent and Proactive Communication: Keep participants and beneficiaries informed about the entity’s financial health, investment performance, regulatory changes, and any other relevant topics via multiple channels (emails, newsletters, websites, apps, annual reports). * Pension Education: Promote financial and pension literacy, helping participants understand the importance of long-term planning and make informed decisions regarding their contributions and benefits. * Managing Expectations: Ensure participants fully understand the terms and conditions of their plans, managing expectations concerning future returns and benefits. * Sponsor and Founder Relations: Maintain strategic communication with companies sponsoring the plans, aligning policies and ensuring timely exchange of information and fulfillment of obligations. * Targeted Relationship Activities: Organize events, webinars, or specific initiatives tailored to distinct audiences—including active participants, beneficiaries (retirees and pensioners), and employees of non-participating sponsoring companies. * Compliance with Regulations and Best Practices: Ensure all relationship activities comply with current legislation and sector governance best practices. **Requirements and qualifications** For this opportunity, we expect the following from you: * Degree in Administration, Communications, or Human Resources. * Knowledge of **private pension products, services, and regulations**, along with an understanding of the institutional context of a complementary pension entity. * Ability to **develop customer/participant relationship initiatives**, focused on continuously improving the brand, product, and service experience. * Capacity to **collaborate in creating, organizing, and disseminating informative, institutional, and guidance-oriented materials** about EQTPREV and its products and/or services using various communication channels. * **Communication and presentation skills**, including the ability to deliver presentations to internal and external audiences, alignment meetings, training sessions, and stakeholder interactions. * **Familiarity with Microsoft ecosystem tools**, **Additional information** **Why apply:** By joining Grupo Equatorial, you become part of an expanding company whose culture values continuous development, talent diversity, and commitment to the future. Here, purpose and results go hand in hand. **We offer benefits designed to support your journey:** Care Health and dental plan with co-payment for you and your family (immediate dependents); Life insurance protecting your present and future; Childcare allowance. Food Meal voucher to recharge your energy. Mobility Transportation allowance for safe commuting; On-site parking, when required. Well-being Wellhub (formerly Gympass); Recognition of collective effort Profit-sharing program; Private pension plan. Universidade Saber Learning platform offering learning paths, content, and training programs to accelerate each talent’s professional development. #LI-GV1 Apply by May 22, 2026 **Join Grupo Equatorial. Built by people who transform the future!** Being part of Grupo Equatorial means **believing in the power of multipossibilities.** Why do we think this way? Because our story began in energy distribution—and today, **we are Brazil’s first multiservice company in the sector!** We positively impact **over 14 million Brazilians**, and we continue growing with a clear purpose: transforming the future every day through solutions that generate positive impact in people’s lives. We operate across diverse businesses, realities, and professional pathways—enabling every talent to find their own way to grow, collaborate, and make a difference. Our strength lies in people—and in the impact they generate when given space to be authentically themselves. **Now it’s your turn to join this movement!**
João Silva
Indeed · HR
João Silva
Indeed · HR
