Job Summary: A customer service and telephone support professional responsible for scheduling, negotiations, and interfacing with various departments to execute services. Key Highlights: 1. Experience with telecommunication-based customer service 2. Conducting various phone calls and handling inbound calls 3. Negotiating amounts and supporting the identification of issues Description: * Completed high school education; * Good computer literacy; * Experience with telecommunication-based customer service; * Easy access to the Estoril neighborhood/BH; * Excellent verbal and written communication skills. * Conducting various phone calls (Members, third parties, various departments, Consultants, and Managers) and handling various inbound contacts; * Scheduling installations, maintenance, and tracker removals; * Confirming execution of scheduled services with installation technicians; * Liaising with the Registration and Support Department to clarify specific situations; * Liaising with Consultants and Managers to clarify specific situations; * Operating various tracking platforms in use; * Negotiating service fees with installation technicians; * Supporting managers in identifying failures, gaps, barriers, and signs of fraud. 251107020230927540
João Silva
Indeed · HR
João Silva
Indeed · HR
