Browse
···
Log in / Register
Job Summary: Perform on-site technical support, including equipment installation, preventive and corrective maintenance, and diagnosing and resolving technical issues. Key Highlights: 1. On-site technical problem diagnosis and resolution experience 2. Customer-focused approach and commitment to end-user satisfaction 3. Ability to work under pressure and meet deadlines Description: Perform on-site technical support, including equipment installation, preventive and corrective maintenance. Diagnose and resolve hardware and software technical issues. Ensure compliance with service-level agreement (SLA) timelines. Document all performed activities in ticket management systems. Identify opportunities for improving support processes. Provide basic user training on equipment and system operation. Ensure all services adhere to information security policies and company best practices. Collaborate with remote support teams to resolve complex issues. Generate periodic reports with service performance metrics. Stay updated on emerging technologies and industry best practices. Responsibilities and Duties * Clear Communication: Ability to interact comprehensively and effectively with users. * Problem Solving: Proactive identification and efficient resolution of failures. * Organization: Effective field-based activity and resource management. * Working Under Pressure: Ability to handle urgent requests while maintaining quality. * Adaptability: Flexibility to manage diverse scenarios and technologies. * Empathy: Sensitivity to understand users' needs and difficulties. * Time Management: Prioritization of service requests to meet SLAs and deadlines. * Teamwork: Collaboration with other departments to resolve complex issues. * Results Orientation: Focus on resolving tickets quickly and efficiently. * Customer Focus: Commitment to user satisfaction and positive service experience. Requirements and Qualifications * On-Site Technical Support: Experience in on-site problem diagnosis and resolution. * Hardware Knowledge: Repair and maintenance of desktops, laptops, printers, and mobile devices. * Networks and Infrastructure: Basic configuration of LAN/WAN networks, Wi-Fi, and structured cabling. Software Installation: Proficiency in installing, updating, and configuring operating systems and applications. * ITSM Tool Administration: Use of platforms such as Freshservice, ServiceNow, or similar for ticket management. * Ticket Management: Efficient organization and prioritization of tickets. * Equipment Monitoring: Ability to implement remote monitoring solutions. * Inventory Management: Field-based asset tracking and updates. * Problem Diagnosis: Capability to identify and resolve hardware and software failures. * Process Automation: Use of tools to automate maintenance and support tasks. * Information Security Knowledge: Basic practices to protect devices and networks. * Preventive Maintenance: Planning and execution of actions to prevent future failures. * User Training: Ability to guide users on proper equipment and system usage. * Technical Documentation: Recording of procedures and service reports. 2512050202181904243
