[Customer Experience] Reputational Channels Technician

Description

Job Summary: Work as a Reputational Channels Technician, receiving and handling customer complaints across various platforms, aiming to resolve issues and propose internal process improvements to ensure excellence in customer service. Key Highlights: 1. Handling and resolution of customer complaints on platforms such as PROCON and ANATEL. 2. Communicating with customers via digital and voice channels. 3. Proposing improvements to internal customer service processes. **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais, grown by cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and today operate in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, committed to delivering an excellent connection for our customers. If you are a professional passionate about your work and seeking to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** These will be your challenges as a **Reputational Channels Technician**: * Receive and handle customer complaint requests through consumer complaint platforms (PROCON, ANATEL, Reclame Aqui, etc.); * Process requests submitted via Valenet’s email channel and forward them, when necessary, to the responsible department; * Resolve issues raised by customers by addressing them through Valenet’s available digital and voice channels; * Handle customer discount requests in accordance with established protocols and previously opened tickets; * Suggest improvements to internal processes based on ineffective interactions across primary customer service channels; * Conduct telephone customer service to address complaints. **Requirements and Qualifications** **Do you identify with our challenge? You’re just one step away! Check out the requirements and come join us!** * Currently pursuing a Bachelor’s degree (a plus); * Experience in customer service; * Experience with reputational channels; * Intermediate-level Microsoft Office proficiency; * Strong conflict resolution ability; * Good communication skills; * Analytical capability. **Additional Information** **Working Hours:** * Monday to Friday, 8:00 AM to 6:00 PM; * Saturday, 8:00 AM to 12:00 PM. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Internet plan discounts; * Transportation Allowance; * Life insurance; * Childcare Assistance; * PCD Dependent Assistance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network spanning over 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **subscription TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We take pride in being the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over 1,000 employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.