Job Summary: We are seeking a Retention Assistant to strategically manage customer relationships, promote solutions, and strengthen the customer service journey. Key Highlights: 1. Strategic involvement in retention and cancellation reversal 2. Understanding customer needs and proposing solutions 3. Collaborative work with internal departments to resolve requests At Plamev, we believe that caring for our customers' experience is also part of caring for animal health and well-being. Therefore, we seek a Retention Assistant to strategically engage with our customers, promote solutions, provide empathetic support, and reinforce our customer service journey. Main Responsibilities Provide proactive and responsive customer service; Handle retention and cancellation reversal; Understand customer needs and propose appropriate solutions; Record information and follow-ups in the system; Monitor requests and ensure efficient handling; Collaborate with internal departments to resolve requests. **Requirements:** Strong communication and negotiation skills; Empathy and active listening; Organization and request management; Resilient profile with a problem-solving focus; Proactivity and sense of responsibility; Prior experience in retention, customer service, or relationship management is preferred.
João Silva
Indeed · HR
João Silva
Indeed · HR
