Job Summary: The professional will analyze complex incidents involving events and vehicle collisions, manage processes, and validate irregularities and indications of fraud. Key Highlights: 1. Analyze complex incidents involving events and vehicle collisions. 2. Manage processes and monitor the quality of services provided. 3. Analyze documents to identify frauds and irregularities. Universo AGV is a vehicle protection association whose purpose is, through mutualism, to offer all Brazilians a high-quality, excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or work vehicles—such as motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Analyze highly complex incidents involving events and vehicle collisions; * Complete internal forms; * Monitor the progress of each process stage until its conclusion; * Monitor the work of external service providers and investigators, ensuring deadlines are met and evaluating service quality; * Update the proprietary CRM system and specific spreadsheets with accurate data and information to meet deadlines; * Analyze documents and assess the presence of fraud indicators in each case, aiming for maximum investigative effectiveness; * Validate the existence of irregularities and refer necessary cases to the legal department; * Perform daily management of information related to ongoing processes; * Conduct frequent telephone contacts with members, third parties, public agencies, and others as required. **Requirements and Qualifications** * Preferred background in Law, Business Administration, or Mechanical Engineering; * Basic Excel proficiency; * Minimum 1 year of relevant experience preferred. **Additional Information** Only Universo members enjoy: * Freedom to eat wherever you prefer using our Caju card, with R$40.00 per workday; * Choice between transportation allowance or fuel assistance; * Your health is one of our top priorities—your GymPass membership is fully covered! Plus, dependent plans start from R$29.90; * Co-payment medical assistance from Unimed; * Training programs via Academia Performance; * Development incentives through university partnerships, offering up to 50% scholarships for undergraduate and graduate courses; * Language school partnerships, with special conditions for online or in-person study; * Access to Clube You, providing numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to many nationwide benefits, activities, and quality services at low cost. We specialize in a topic of shared interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or work vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to its members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
