Scheduling Assistant

Description

Job Summary: Telephone customer service and service scheduling professional, providing support to customers in critical situations and assisting in process management. Key Highlights: 1. Customer-centric culture and meritocracy 2. Continuous development and internal growth 3. Challenging work with a results-oriented focus Nice to meet you — we are **Tato Assist**. We specialize in **24/7 Assistance and Vehicle Tracking**, delivering agile and empathetic support to our customers during critical moments. Our services range from handling claims and incidents to vehicle breakdowns and towing requests — always focused on resolution and compassionate care. Here, we believe that **excellence in customer service is built through methodology, values, and people**. We use the **phonetic alphabet** as our standard communication protocol, adhere to well-defined principles, and recognize performance through **meritocracy**. We value the continuous development of our team members and work with **clear, quantitative and qualitative goals**, encouraging professional advancement and internal growth. If you identify with a **customer-focused culture**, enjoy challenges, and seek consistent results, this opportunity may be for you! Join our **\#ExponentialEvolution!** **Responsibilities and Duties** * Conduct various outbound telephone contacts (Members, third parties, multiple departments, Consultants, and Managers) and handle diverse inbound contacts; * Schedule tracker installations, maintenance, and removals; * Confirm execution of scheduled services with installation technicians; * Interface with the Registration and Support Department to clarify specific situations; * Interface with Consultants and Managers to clarify specific situations; * Operate various vehicle tracking platforms; * Negotiate service fees with installation technicians; * Support managers in identifying failures, gaps, barriers, and potential fraud indicators. **Requirements and Qualifications** * Completed high school education; * Solid computer literacy; * Experience in telephone customer service; * Easy access to the Estoril neighborhood/BH. **Additional Information** **Employment Type:** CLT (Consolidation of Labor Laws) **Working Hours:** 8:00 AM to 6:00 PM, Monday to Friday **Location:** Estoril — Near Av. Barão Homem de Melo :) **Work Modality:** On-site **Everyday Benefits That Make a Difference:** **Caju Card:** R$40 per working day, usable as you wish — meals, groceries, lunch, etc. (only R$1 deducted from payroll); **Transportation — Your Choice:** * Transportation Voucher (with legal 6% payroll deduction) OR * Fuel Allowance of R$150 or R$300, depending on distance — no payroll deduction; **UNIMED Health Plan (Unifácil):** Co-payment plan, no monthly fee, subject to agreement terms; **Wellhub (formerly Gympass):** 100% company-funded Basic Plan, with optional upgrade at your own cost for the difference only. **Onhappy:** Discounts on domestic and international flights and hotels + R$100 welcome voucher; **Educational Partnerships:** Up to 50% discount on undergraduate programs, postgraduate courses, and language classes; **Career Development Program:** Real growth opportunities for those who deliver results and aspire to advance; **Birthday Day Off:** One paid day off, redeemable within three months after your birthday; **You Club:** Discounts at supermarkets, pharmacies, cinemas, hotels, and more; **Pet Health Plan:** Exclusive discounts for pet care; **Gamification Program:** Achieved goals convert into points, redeemable monthly for rewards; **SESC Card:** Benefits across leisure, culture, education, and services nationwide. * STRATEGIC PLANNING; * DAILY ROUTINE MANAGEMENT; * TOTAL QUALITY MANAGEMENT; * SYSTEM DEVELOPMENT AND AUTOMATION; * LEGAL CONSULTING AND CIVIL PROCESS MANAGEMENT; * BUDGETARY MANAGEMENT; * ECONOMIC AND FINANCIAL PLANNING AND CONSULTING; * OUTSOURCING (SERVICE PROCUREMENT); * SOFTWARE LICENSING; * TRAINING, CAPACITY BUILDING, AND PERSONNEL DEVELOPMENT; * PROJECT AND PERFORMANCE INDICATOR MANAGEMENT; * BUSINESS PROCESS MANAGEMENT (BPM); * MARKETING PLANNING AND EXECUTION IN ORGANIZATIONS; * RECRUITMENT AND SELECTION; * BRANDING AND BRAND MANAGEMENT;