Customer Service Assistant Job Description: The Customer Service Assistant will be responsible for providing support and assistance to customers, ensuring high-quality service and excellence in customer care. Responsibilities: * Efficiently and courteously address and resolve customer inquiries and requests * Record and track customer complaints, compliments, and suggestions * Conduct follow-up with customers to ensure satisfaction with the service * Assist in resolving problems and conflicts * Maintain accurate records of customer interactions Requirements: * Prior experience in customer service * Excellent verbal and written communication skills * Ability to effectively solve problems * Knowledge of CRM systems will be considered an advantage * High school diploma