QUALITY ASSURANCE ANALYST

Description

Job Summary: Responsible for developing, implementing, and continuously improving the Quality Management System (QMS), ensuring compliance and supporting process standardization. Key Highlights: 1. Focus on QMS, legislation, and regulations applicable to the chemical sector 2. Comprehensive quality system management 3. Root cause analysis and corrective/preventive actions **Job Description:** ---------------------- Develop, implement, maintain, and continuously improve the Quality Management System (QMS), ensuring compliance with current legislation, technical standards, and regulatory requirements of the chemical sector; Plan, schedule, deliver, and monitor QMS-related training, including Good Practices, operational procedures, quality tools, and internal programs; Advise managers and leaders on QMS guidelines implementation, supporting process standardization, risk control, and operational performance improvement; Draft, review, update, and control QMS documents—including procedures, work instructions, flowcharts, forms, and records—ensuring version control and traceability; Develop support materials (manuals, handouts, announcements, presentations, posters) for training, QMS promotion, and the 5S Program; Record, analyze, and track quality-related incidents—including deviations, customer complaints, nonconformities, and inspection results—and prepare reports and statistical analyses; Investigate nonconformities through root cause analysis and ensure definition, implementation, and verification of effectiveness of corrective and preventive actions; Participate in preparation, execution, and follow-up of internal and external QMS audits, as well as customer and regulatory authority audits, ensuring appropriate handling of action plans; Develop, monitor, analyze, and communicate quality performance indicators to support decision-making and continuous improvement; Record, track, and address all inquiries received via Customer Service Center (CSC), ensuring appropriate responses, adherence to deadlines, and coordination with relevant departments; Lead and monitor application of quality tools, with emphasis on PDCA, failure prevention, and continuous improvement; Monitor, track, and oversee implementation of corrective and preventive actions within the Quality Management System. **Essential Requirements:** ------------------------------ * Technical or higher education degree in Chemistry, Cosmetics, Chemical Engineering, Pharmacy, Quality Management, or related fields; * Knowledge of legislation and standards applicable to sanitizers, especially RDC No. 47/2013, RDC No. 59/2010, and ISO 9001; * Proficiency in Good Manufacturing Practices (GMP) applicable to the chemical and sanitizer industries; * Ability to perform, monitor, and interpret physicochemical analyses such as pH, viscosity, density, active ingredient content, stability, and titrations; * Basic knowledge of microbiology applied to quality control and assurance; * Experience drafting, reviewing, and controlling QMS documents (procedures, work instructions, forms, and records); * Practical experience investigating nonconformities, performing root cause analysis, and leading corrective and preventive actions; * Proficiency in quality tools such as Ishikawa, 5 Whys, PDCA, and MASP; * Experience supporting and monitoring internal and external audits, including customer and regulatory authority audits. **Desirable Requirements:** -------------------------- * Proficiency in computer applications, particularly intermediate-to-advanced Excel skills—including creation and analysis of pivot tables, charts, indicators, and data processing; * Strong working knowledge of Word and PowerPoint for developing SOPs, procedures, technical reports, indicator presentations, and support materials; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- * Meal Voucher (VA); * Food Voucher (VR); * Unimed Health Insurance Plan; * Unimed Dental Insurance Plan; * Life Insurance; * EXCard Pharmacy Benefit; * Transportation Voucher; * Meal Voucher; * Wellhub (Gympass); * Conexa Benefit (2 free therapy and nutritionist sessions). **Work Location:** ---------------------- Rua José Maria de Lacerda, 2055 \- Cidade Industrial, Contagem \- MG, 32210\-120 **Working Hours:** ------------------------ 8 hours per day