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Job Summary: An Investigative Analyst is responsible for analyzing vehicle-related incidents, monitoring processes, managing information, and communicating with members and external service providers. Key Highlights: 1. Analysis of complex vehicle-related incidents 2. CRM process and information management 3. Identification and validation of fraud indicators Universo AGV is a vehicle protection association that aims, through mutualism, to provide all Brazilians with high-quality and excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Analyze high-complexity vehicle incident reports to support recovery processes and actions; * Complete internal forms and monitor each stage of the process until its conclusion; * Supervise external service providers and investigators, ensuring compliance with deadlines and evaluating service quality; * Maintain our proprietary CRM system and specific spreadsheets with accurate data and information to meet deadlines; * Review documents and assess the presence of fraud indicators in each case to maximize investigative effectiveness; * Validate irregularities and refer necessary cases to the Legal Department; * Perform daily management of information related to ongoing investigations; * Conduct frequent telephone contacts with members, third parties, public agencies, and others; * Support administrative activities. **Requirements and Qualifications** * Completed high school education; * Preferred: degree in Law, Business Administration, Compliance, or related fields; * Basic Excel proficiency; * Minimum one year of relevant experience preferred. **Additional Information** Only Universo members enjoy: * Freedom to eat wherever you prefer using our Caju card, valued at R$40.00 per workday; * Choose between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered! Plus, dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training programs offered through Academia Performance; * Development incentives via partnerships with universities, offering up to 50% scholarships for undergraduate and postgraduate courses; * Language school partnerships, with special conditions for online or in-person learning; * Access to Clube You, providing discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We care about your pet too—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, granting access to numerous nationwide benefits, activities, and services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill collective needs proposed to members through cooperation.
