Customer Success Assistant

Description

Job Summary: Orguel is seeking a Customer Success Assistant to provide customer, supplier, and employee support; manage registrations; and ensure customer satisfaction. Key Highlights: 1. Responsive and proactive customer and supplier support 2. CRM-based management of customer and opportunity records 3. Collaboration with various departments to ensure customer satisfaction **Hello, it’s great to have you here!** Orguel is looking for talented individuals to join an exceptional team of over 1,000 employees across Brazil. That talent could be you! If you have experience in procurement processes, material control and organization, supplier quotation and negotiation, purchase order issuance, and inventory management—and enjoy working collaboratively—this opportunity is for you! Please read the information below carefully and apply! Here, we value and encourage individuality within a healthy, collaborative work environment. **All our positions are inclusive and open to professionals with disabilities (PCDs).** Why not join us? **Come be Orguel!** **Responsibilities and Duties** **As a Customer Success Assistant, your responsibilities will include:** * Providing responsive and proactive support to customers, suppliers, and employees via phone, email, WhatsApp, and digital platforms—clarifying inquiries related to quotations, sales, and matters concerning other company departments; * Registering new customers and business opportunities in the CRM, ensuring accurate entry of registration data; * Requesting documents and project specifications for registering construction projects and customer-specific solutions; * Delivering post-sales support to ensure customer satisfaction; * Recording interactions and updates in the CRM; * Addressing technical questions and providing ongoing customer support; * Collaborating with all involved departments—from initial opportunity identification through contract finalization—to build strong, lasting relationships; * Handling complaints and ensuring their resolution; **Requirements and Qualifications** **Minimum requirements for this position are:** * Completed High School education; * Prior experience in this role; **Preferred qualifications include:** * Currently pursuing a Bachelor’s degree in Commercial Management, Marketing, Business Administration, or related fields. **Additional Information** **By joining our team, Orguel offers the following benefits!** **Transportation**: Transportation allowance for your commute. **Meals**: Meal allowance or meal voucher—choose whichever best suits your daily needs. **Medical and Dental Assistance**: For you and your dependents. We prioritize your well-being and your family’s health. **Life Insurance**: Support for your loved ones during difficult times. **Private Pension Plan**: To plan your future with greater peace of mind. **Tuition Assistance**: To help you grow and develop (per our internal policy). **Orguel University**: Unlimited access to UO courses—you can learn anytime, anywhere. **Wellhub (Gympass)**: To care for your physical and mental well-being. **Birthday Day-Off**: A paid day off during your birthday month to celebrate! **Christmas Card**: A special gift to celebrate the end of the year. **(PPR) Profit-Sharing Program**: We value your performance—you grow, and we recognize it. Innovation is embedded in Orguel’s DNA. After all, we helped shape the equipment rental segment in Brazil. Always pioneering the future and closely monitoring market-leading technologies and best practices in equipment leasing, we aim to keep advancing. We’re passionate about everything we do and proud to be blue-and-orange blood! We are the \#Orguelovers! We’re driven by entrepreneurship and excellence. Here, we deliver comprehensive engineering solutions, equipment leasing, and sales to our customers. Indeed, our experience is extensive—we are over 1,300 \#Orguelovers ready to serve clients across construction, industry, mining, offshore, and agribusiness sectors nationwide. And our team keeps growing! That’s why we’re seeking talented, inspired, and inspiring people to join us in a healthy work environment offering meaningful benefits—including day-offs and breaks—as well as career-enhancing differentiators like Orguel University! WOW! To complete our team, we only need you! We operate nationwide through strategically located units: São Paulo Minas Gerais Rio de Janeiro Pernambuco Espírito Santo Rio Grande do Sul Paraná Ceará Bahia Learn more about Orguel: www.instagram.com/orgueloficial