ONBOARDING ANALYST

Description

Job Summary: Responsible for delivering training and functional support to clients and service providers, ensuring efficient service delivery and user satisfaction. Key Highlights: 1. Functional support and assistance to clients and users 2. Guidance on system usage and creation of supporting materials 3. Focus on clarity, empathy, and proactivity in seeking solutions **Position at GoClin.** Responsible for delivering training, functional support to clients and service providers, ensuring efficient handling of requests. Provides guidance on system usage, conducts training sessions, and develops supporting materials and manuals for the knowledge base, ensuring high-quality service delivery and user satisfaction. **Responsibilities and Duties** * Respond to, log, instruct, and support clients and users * Provide remote support * Deliver system-related guidance * Support service providers according to requirements * Create documentation * Design customer workflows * Conduct training sessions **Requirements and Qualifications** * Prior experience in customer service * Strong verbal and written communication skills, with emphasis on clarity and empathy * Ability to log and manage requests * Skill in guiding users on system or platform usage * Basic knowledge of IT systems (e.g., web applications, remote access, basic configurations) * Proactive approach to problem-solving and end-to-end request follow-up **Additional Information** * Meal allowance * Transportation allowance * Hospital health insurance plan * Dental insurance plan * Relaxed work environment with fresh fruit and breakfast * 8% tuition discount at Feevale University * Birthday DAY OFF with a R$ 100 gift card We are a strong, experienced group driven by health. The DC Group is a platform of independent brands and services united by a shared purpose: **providing health solutions for people.** **STRENGTH. HEALTH. KNOWLEDGE.** These three pillars guide our actions—and it is through them that our companies continue growing and excelling in their respective fields. With ethics, social commitment, and continuous improvement, we promote quality of life, facilitate and simplify access to healthcare, and innovate in managing our processes and services. **We are the DC Group—and here, we breathe health.**