Workshop Supervisor

Description

Job Summary: Responsible for directing and supervising workshop processes, managing the team, ensuring service quality and customer satisfaction. Key Highlights: 1. Team leadership and command 2. Planning, organization, and time management 3. Decision-making and conflict resolution **REQUIREMENTS:** Completed technical high school education Mechanics training or currently enrolled in such a program Driver's license category B Basic knowledge of Excel, Word, PowerPoint, and Outlook Team leadership and command Communication and teaching skills Proactivity and initiative Planning, organization, and time management Decision-making and conflict resolution Negotiation ability and people development **RESPONSIBILITIES:** Responsible for directing and supervising workshop processes, managing the team, ensuring service quality, proper customer service, and customer satisfaction. Plan, monitor, and ensure execution of workshop services, guaranteeing authorizations, quotations, warranties, and vehicle release, as well as correct tool usage and compliance with safety regulations. Monitor parts, deadlines, and service order updates, acting as the interface with technical consulting, external service, and the factory, ensuring adherence to technical procedures, VPS, and Volvo values. **BENEFITS:** Fixed salary \+ KPI; Co-payment Medical and Dental Assistance; On-site Meal Allowance; Transportation Voucher; Life Insurance; SESI Betim Club Agreement; SESC Agreement; Pharmacy Agreement; Annual Performance Bonus; Birthday Day Off. Payment: R$4\.800,00 per month Work Location: On-site