Commercial Assistant

Description

Job Summary: A Commercial Assistant will be responsible for supporting commercial and administrative activities, ensuring compliance with regulations and procedures, handling customer service, quotations, proposals, and providing support to sales and after-sales processes. Key Highlights: 1. Support for commercial and administrative activities 2. Customer service and proposal preparation 3. Support in sales, after-sales, and performance indicators **Commercial Assistant Position** **Description** A Commercial Assistant will be responsible for supporting commercial and administrative activities, ensuring compliance with MPC’s quality, safety, and internal procedural standards. The professional will handle customer service, quotation analysis, proposal preparation, and provide support to sales, after-sales, and performance indicator processes. **Main Responsibilities:** **Quality, Safety, and Internal Procedures** * Ensure strict adherence to Quality Management guidelines. * Follow the company’s Code of Conduct. * Properly use PPE and collective protective equipment (CPE), complying with safety standards. * Maintain clean and organized work areas and equipment, following the 5S Program. * Preserve tools and equipment, requesting maintenance or calibration when necessary. * Perform tasks according to training, instructions, and established procedures. * Immediately report any incidents or failures to the supervisor for analysis. **Commercial and Administrative Activities** * Update tasks via Microsoft Outlook and Microsoft Planner. * Analyze received quotations, completing forms and recording critical information. * Send customer inquiries regarding budget preparation, using existing forms. * Prepare budgets and pre-calculations based on service or product type. * Perform product sales calculations. * Prepare technical and commercial proposals using existing forms. * Consult portals and systems to update commercial information. * Create and update proposals in the Cigam system, recording statuses such as received, sent, approved, invoiced, or lost. * Request issuance of invoices and ART (Technical Responsibility Annotation) from the electrical engineer when necessary. * Register customers in internal systems (Cigam) and external portals. * Approve field engineering collections, transportation, and releases via Microsoft Forms/List. * Verify customer orders and assemble safety documentation as requested. * Handle communications with customers and internal teams per supervisor guidance. **After-Sales and Performance Indicators** * Prepare after-sales, budget, warranty, and customer complaint indicators. * Send after-sales reports to responsible representatives upon completion and invoicing. * Archive completed processes and organize physical folders for submitted processes. **Requirements:** * **Preferred:** Completed undergraduate degree, preferably in Business Administration, Commercial Management, or related fields. * **Minimum:** Completed high school education. * Prior experience in administrative and commercial routines. * Proficiency in Microsoft Office, especially Outlook and Planner. * Organizational skills, attention to detail, responsibility, and empathy. Employment Type: Full-time CLT Compensation: Starting at R$1,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal voucher Selection Question(s): * Are you registered with Sólides? Work Location: On-site