Customer Service Assistant

Description

Job Summary: We are seeking a customer service professional to interact with customers and partners, performing validations, registration verifications, and remote entries with agility and accuracy. Key Highlights: 1. Telephone customer and frontline staff support 2. Validation and follow-up of requests 3. Remote fueling entries **Litröz** We are an innovative startup specializing in fuel management solutions for businesses. **What We Do?** By combining technology with extensive innovation, Litröz provides its customers with a real-time platform that monitors vehicle and employee fueling data, delivering automated and efficient fuel consumption management to companies. **Your Responsibilities and Differentiators:** We are looking for someone to provide customer and partner gas station support, especially during post-business hours. We seek an agile thinker with empathy, patience, and excellent verbal communication skills, as interactions will occur primarily via telephone. * Provide telephone customer and frontline staff support; * Validate and follow up on requests received by the contact center; * Conduct registration verifications and access inquiries; * Perform remote fueling entries via the Litröz administrative portal; * Ensure quality, agility, and accuracy in recorded information. During your work schedule, you must have company-provided equipment available for support. **Work Schedule:** * 12x36 shift pattern * Hours: 8:00 AM to 8:00 PM **Location:** * 100% remote work * **Reside in Belo Horizonte (MG)** **Benefits:** * Meal allowance (R$30.00/day) * Bradesco National Top-tier Health Plan (private room) * Birthday Day Off * Birthday bonus * Equipment provided by Litröz (laptop, phones, and accessories) **Prerequisites:** * Completed high school education * Prior professional experience (preferably in customer service) Don’t wait—apply now!