Job Summary: Professional to lead and manage the front desk team, supervise daily operations, ensure high-quality service, and perform administrative and system-related tasks. Key Highlights: 1. Team leadership and management 2. Customer service focus and conflict resolution 3. Hotel system administration and operation **Job Description:** ---------------------- Team Management: Lead, train, motivate, and evaluate the performance of receptionists and bellhops. \- Daily Operations: Supervise check-in/check-out, inspect posture, uniforms, and organization of the front desk area. \- Customer Service: Ensure high-quality service, resolve complaints, and mediate conflicts. \- Administration: Prepare vacation/leave schedules, verify cash closing, manage night audit, and generate reports for management. \- Systems: Operate and monitor hotel or front desk management systems (PMS), ensuring data accuracy. **Mandatory Requirements:** ------------------------------ Relevant experience in this role will be a differentiator; Knowledge of TOTVS/CMNET system; English language proficiency; **Desirable Requirements:** -------------------------- Ability to work under pressure; Conflict mediation skills; Flexibility/Resilience; Analytical ability; Strong communication skills; Organizational skills. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,953.88 **Benefits:** --------------- Meal allowance: R$ 400.00; Gympass; Telemedicine health plan – Mediquo; Dental plan (after probation period); Birthday day off; Bonus Saturday off (according to schedule); University partnership discounts; Discounts at network hotels. **Work Location:** ---------------------- SAMBA BELO HORIZONTE VINTAGE **Working Hours:** ------------------------ 8:00 AM to 6:00 PM **Additional Information:** --------------------------- 8:00 AM to 6:00 PM
João Silva
Indeed · HR
João Silva
Indeed · HR
