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Job Summary: Professional to conduct the Condominium Installation Assembly, map and optimize processes, and ensure customer satisfaction at a company that builds dreams. Key Highlights: 1. Take a leading role in an engaged and transformative team 2. Focus on building dreams that transform the world 3. Opportunity to propose solutions and work across areas Talking about **MRV&CO** (MRV, Urba, Luggo, Sensia, and Resia) means much more than the titles we have earned throughout our **45-year** history. Being one of the largest construction companies in Latin America fills us with great pride. But that’s not all! We want more—and to go beyond! We are an innovative and tireless company in the pursuit of housing solutions. We challenge ourselves and believe in our strength. And it’s important to emphasize: MRV&CO’s strength lies in our people—a **People with a capital P**, engaged, proactive, and transformative. In short: a **Green Blood team!** We believe in transparent relationships, in valuing achievements, and we never compromise on the values that brought us here. We are confident that day after day, we build the future we want—and this future is embodied in our purpose: **building dreams that transform the world.** Join us as **\#GreenBlood!** **Responsibilities and Duties** **Your day-to-day will include:** * Conducting the Condominium Installation Assembly: planning, organizing, scheduling and structuring the event, communicating with residents, and holding the assembly in accordance with the condominium bylaws; * Mapping and driving improvements in Condominium Implementation processes, aiming for customer satisfaction (governance of NPS and Reclame Aqui indicators for this stage of the MRV customer journey); * Ensuring success in post-Assembly stages—including registration of the Assembly minutes and issuance of the CNPJ (Brazilian corporate tax ID) with the Federal Revenue Service; * Monitoring CNPJ issuance indicators to ensure issuance occurs before key handover, and implementing actions for continuous improvement aligned with the company’s expected outcomes. * Preparing strategic reports and analyses. Interfacing with departments such as Engineering, Legal, Customer Relations, Marketing, and others. **Requirements and Qualifications** **What we expect from you:** * Completed undergraduate degree (Business Administration, Process Management, or related fields); * Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); * Customer-focused mindset; * Practical, hands-on profile capable of adapting to changing realities within a dynamic environment; * Strong organizational and proactive skills; * Critical and analytical thinking; * Experience in information analysis and training delivery; * Familiarity with Agile methodology, Continuous Improvement, Design Thinking, and PDCA; * Experience mapping processes using MIRO. * Strong communication and interpersonal skills. **What will be your main challenges?** * Demonstrating a high level of organization. * Studying and proactively proposing solutions for areas lacking structured processes—or where existing processes present improvement opportunities. * Working cross-functionally while managing potential resistance. * Quickly developing or demonstrating systemic thinking to deliver high-value outcomes. **Desirable Competencies:** * Knowledge and use of tools such as Miro, Bizagi, and Power BI * Intermediate-level Microsoft Office proficiency (except Excel, which must be advanced) * Experience or knowledge in developing management models—analyzing and defining processes as means to achieve desired outcomes (ends), delivering training, and establishing governance rituals—will be considered a differentiator. **Additional Information** **What you’ll get:** * Market-competitive salary; * **Meals:** Flexible Meal Benefit (VR); * **Health & Well-being:** Health insurance and dental plan; * **Mobility:** Transportation allowance; * **Fitness Incentive:** TotalPass; * **Partner Discounts:** Allya; * **Work Modality:** 100% On-site; * **Benefits:** As per the collective labor agreement; * **SER Green Blood Benefits:** Beyond calling ourselves Green Blood, we offer a dedicated benefits package exclusively for our team; * And much more! Learn about some SER Green Blood Benefits initiatives: https://vagas\-mrveco.gupy.io/ **Interested? Apply now and join our team!** More than houses, we aim to build answers. We already have over 30,000 direct and indirect employees, united in pursuing a better future for everyone. We believe diversity and inclusion are essential components for societal growth—and critical factors for the sustainability of our business. We strive to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and evolve. To achieve this, our actions focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Diversity of gender identities and sexual orientations **Transforming society is a huge challenge. But together, it’s possible. Join a group with a forward-looking vision—one that believes the transformations we envision for tomorrow must begin today.**
