Operations Supervisor I - Operational

Description

Job Summary: Responsible for supervising and guiding the operational team to ensure service quality and compliance with payroll-deductible credit processes. Key Highlights: 1. Supervise and support the operational team in serving partners 2. Plan and conduct training to enhance team performance 3. Develop strategies and propose continuous process improvements **Position: Operations Supervisor I** **Salary:** R$ 3\.261,66 **Company:** CF Promotora \- Centro/BH **Work Model:** CLT, 100% In-person **Position Summary:** Responsible for supervising, guiding, and supporting the operational team to ensure high-quality service to partners, proper handling of payroll-deductible credit proposals, and compliance with internal processes and partner bank requirements. **Main Responsibilities:** * Monitor and support the team in partner service via WhatsApp. * Plan and conduct training to improve service delivery. * Assist with questions regarding internal company and partner bank procedures. * Guide the team toward training programs offered by partner banks. * Categorize and monitor partners. * Receive and send files via WhatsApp to serve managers and partners. * Use internal WhatsApp for communication with bank managers, support departments, and internal coordination. * Direct, support, guide, and motivate the service team. * Develop strategies and propose continuous improvements to processes and service. * Plan, coordinate, and monitor team performance. **Experience Requirements:** * Experience in payroll-deductible credit; * Knowledge of products: new loan, refinancing, portability, FGTS, and payroll-deductible credit card; * Experience in customer service; * Supervisory or coordination experience is desirable. Employment Type: Full-time, Permanent CLT Compensation: R$3\.261,66 per month Benefits: * Fuel allowance * Life insurance * Meal allowance * Food voucher * Transportation allowance Screening Questions: * Do you have experience with payroll-deductible credit? * Which payroll-deductible credit products have you worked with? * Have you previously served partners or bank managers? * Do you have leadership or team supervision experience? * Do you have experience delivering team training or guiding customer service representatives? * How do you typically handle operational failures or team performance declines?