Senior Quality Analyst (Temporary)

Description

Job Summary: Work as a Senior Quality Analyst, focusing on professional training and excellence in customer service through training programs and special projects. Key Highlights: 1. Focus on professional training and excellence in customer service. 2. Develop and integrate methodologies, tools, and performance indicators. 3. Collaborative and strategic work oriented toward value creation. We are seeking professionals to work as a **Senior Quality Analyst (Temporary)**, with an emphasis on professional training via training programs and special projects, promoting excellence in service delivery and the best possible customer experience. The professional will be responsible for developing and integrating methodologies, tools, and performance indicators (KPIs), aligned with the pillars of People, Product, and Processes, ensuring standardization of practices and strengthening organizational culture. Join a team committed to excellence, innovation, and continuous improvement, working collaboratively, strategically, and focused on generating value for the business and enhancing customer experience. **Responsibilities and Duties** Achieve the objectives of the Strategic Plan in the Customer Driven & Culture Training area by training professionals to deliver optimal services with a focus on customer experience through training programs and special projects; Training programs must integrate methodologies, tools, and KPIs, based on the following pillars: People (Behavioral – Customer Focus) / Product (Competitiveness and service quality) / Processes (Standardization – WCD); Understand brand strategies and apply their guidelines to area actions and deliverables; Work cross-functionally, ensuring alignment with each business unit’s strategies, guidelines, and needs. **Requirements and Qualifications** **Mandatory Requirements:** **Education:** Bachelor’s degree completed in Communication, Business Administration, Corporate Education, Pedagogy, Automotive Engineering, or Marketing; Experience in dealership networks, working in quality management, training management, or project management; Familiarity with day-to-day operations and activities of dealership professionals; Intermediate/advanced knowledge of Excel and PowerPoint; Willingness to travel. **Desirable Requirements:** Postgraduate degree or Master’s degree (Business Administration, Human Resource Management, Institutional Design, Distance Education Technology, or Corporate Communication); Experience in training strategy implementation for dealership networks in Sales, After-Sales, and Process areas; Knowledge of the automotive sector; Experience in people and project management; Basic English or Spanish language skills. **Additional Information** **Employment Type:** Temporary contract for a fixed term **Work Location:** Betim/MG **Working Hours** Monday to Friday (8:00 AM to 5:30 PM) – Currently hybrid. Willingness to travel. At Selpe Gente e Gestão, we believe every career is unique and every professional journey deserves to be built with purpose and the right connections. **We specialize in matching talents with opportunities that truly make sense. More than job openings, we offer experiences that accelerate professional growth, respecting each candidate’s current stage, ambitions, and potential.** We are an HR consulting firm providing solutions across the entire People and Management Lifecycle, supported by dedicated teams, intentionally applied artificial intelligence, and simplified recruitment and selection processes. Over our 60+ year history, we have helped thousands of individuals find paths aligned with their goals through transparent, human-centered, and development-oriented selection processes. Here, you are not just another resume—you are the protagonist of your own story. If you seek growth, challenge, and opportunities at companies that value people, you’re in the right place: let’s take the next step in your career together.